1. Who these terms are with
These terms are between you (the homeowner or occupant arranging the install) and Mount Zen, a small TV installation studio operating from the address listed in your booking confirmation.
By replying "yes" to a quote, paying a deposit, or letting us into your home for a sitting, you confirm that you have read these terms and agree to be bound by them.
2. Quotes and pricing
Every quote we send is a flat figure for the work described, calculated from the photograph and notes you provide. The figure we send by reply is the figure on your invoice — we do not bill for surprises.
If on-site reality is meaningfully different from what we scoped (a hidden steel stud, plaster-on-lath behind drywall, a screen larger than was described), we will stop work, explain what we have found, and offer you the choice of:
- Accepting a revised flat figure before any further work happens.
- Cancelling at no charge if you would rather not proceed.
- Doing only the part of the job that fits the original quote.
Quotes are valid for thirty days from the date we send them.
3. Booking and arrival
A sitting is confirmed when you choose a window from those we offer and we reply confirming the date and a 90-minute arrival window. We text the narrower estimate on the morning of.
If you need to reschedule, please give us at least 48 hours' notice so we can offer the sitting to someone else. Inside 48 hours, we will do our best to find a new sitting but cannot always promise the same week.
4. Cancellations
You can cancel up to 48 hours before the sitting at no charge. Inside 48 hours, a small £35 admin fee covers the reserved time. If we have already arrived and the install cannot proceed for reasons outside our control, half the quoted figure applies.
If we need to cancel — illness, road closure, supply problem — we tell you as early as possible, refund any deposit in full, and offer you priority on the next available sitting.
5. Payment
Payment is due by bank transfer, card, or cheque within seven days of the invoice (sent the same evening as the install). No deposit is required for jobs under £500; larger jobs ask a third upfront when you accept the quote.
Late payment more than thirty days after the invoice may incur statutory interest as permitted by law. We would much rather you wrote to us than ignored a reminder — most overdue invoices have a simple reason behind them.
6. The twelve-month sit-with-it promise
Every install we complete is covered by our twelve-month workmanship promise from the date of the sitting. If anything we did fails inside that window — the mount loosens, our cable run develops a fault, a patched cut-out cracks — we come back and put it right at no cost.
The promise does not cover the screen itself, brackets that fail through manufacturer defect (you have your own warranty for those), damage caused by movement of the building, or third-party modification after we leave.
7. Our responsibility
We carry public liability insurance to cover damage to your home caused by our work. If anything goes wrong on the sitting, we will show you, explain it, and put it right — by repair, replacement, or refund.
Our total liability for any single sitting is capped at the value of the work done or £5,000, whichever is greater, except where the law does not allow such a cap (death or personal injury caused by negligence, for example, is uncapped).
8. Your part
For us to do our best work, please:
- Be present (or have an adult present) for the duration of the sitting.
- Keep small children and pets a comfortable distance from the work area.
- Make sure we can reach the wall and an electrical outlet without moving heavy furniture.
- Tell us about any unusual wall construction you know of, before the sitting.
9. Photographs we take
We sometimes take a photograph of the finished install for our own records. We will never use a photograph publicly without your written permission. If you would rather we did not take one, please tell us on the day and we won't.
10. Governing law
These terms are governed by the law of the jurisdiction in which the studio is registered. If we have a dispute we cannot settle by conversation, it will be heard in the courts of that jurisdiction.
11. Changes to these terms
We may update these terms occasionally. The version that applies to your booking is the one in force on the date we confirmed your sitting. We always tell you in writing if anything substantive changes.
12. Getting in touch
Questions, disputes, or just a chat about a clause: studio@mountzen.online. We answer in plain language, within five working days.