Within hours
i
A real read.
One of the three of us reads your note. If something is missing for the quote — an angle, a measurement, the model number — we ask, before we figure.
Home · Begin
Chapter · iv
Send a short
note.
Don't worry about the wording. A photograph of the wall, the make and size of the screen, and a sentence about how you live in the room is enough. A real person reads it; the reply lands within a working day with a fixed figure and the next open sitting.
After hours,
a reply by morning.
Always before noon.
Chapter · v · The form
Four short lines.
The shortest form we could make and still write back with something useful. Anything else, we ask in the reply, only if it matters.
Chapter · vi · After the note
What happens
What happens
in the next
working day.
No automated chain. A real person reads, writes back, offers a fixed figure and the next two open sittings. That is the entire loop.
Same day
ii
A written reply.
A fixed figure, what is included, the next two open sittings, and a short sentence about anything we noticed in the photograph that might shape the placement.
When you choose
iii
You pick a morning.
Reply with the sitting that suits you. We confirm by return and hold it. Nothing else is needed from you until the morning of.
Morning of
iv
A small message.
A short note from the installer who will arrive, with a 90-minute window and a "leaving the van now" message at the start. No four-hour mystery.
Chapter · vii · Where the van goes
A studio's
A studio's
reach is small,
on purpose.
We work across the city we live in and one ring of suburbs around it. Beyond that, we would be driving more than installing, and that is not what either of us want. If you are further out, write to us anyway — we usually know an installer in your area we would send our own family to.
a small note
On weekends.
Saturday sittings are held for installs that genuinely cannot be done midweek. Two installers, four sittings — that is the whole Saturday. Booking ahead by a week or two is the easiest way in.
Sunday and Monday are closed on purpose. We have never met an install that could not wait until Tuesday morning.